Florida Department of Juvenile Justice (DJJ) –What you Need to Know About the New Level 2 Background Screening Procedures

The Florida Department of Juvenile Justice has now set an official launch date for its new Clearinghouse protocols for Background Screening of its regulated individuals.

Here is what you need to know as a DJJ applicant:

  • The new procedures take effect on August 1, 2016
  • FDLE will no longer accept fingerprint cards sent to their office by mail. These will be rejected. If you are submitting from out of state, please follow the instructions found on the out of state card scanning page here.
  • You will need both electronic fingerprints and a digital, SAP30 compliant photo taken at the time of fingerprinting (taken care of in our offices for all DJJ applicants and renewals).
  • Processing times are faster—results will appear typically within 24-72 hours.
  • Costs have increased. Your payment at the time of fingerprinting now covers fees from FDLE, the FBI, and the Clearinghouse.
  • You will need a Livescan Request form provided to you by your employer/administrator (see below).
  • You will need to bring certain documents with you to your appointment (see “What to Bring”)
  • Your information will now be retained in the Clearinghouse for a period of five years and will be accessible by approved prospective employers and regulating agencies who are members of the Clearinghouse system with a statutory need to view it. To request to be removed from retention, please contact the AHCA Background Screening Unit at BGScreen@ahca.myflorida.com.

Here is what you need to know as a DJJ regulated agency or administrator:

  • You should save this contact information. The AHCA Background Screening Unit is a great resource for assistance with this new procedure. They are available Monday through Friday from 8:00 AM – 5:00 PM by email at BGScreen@ahca.myflorida.com and by phone at (850) 412-4503, select option 3 then option 3 again. Alternatively, they have a thorough resource page which can help with most troubleshooting and issues here.
  • You do not need to book an appointment at the time of screening initiation, simply click “submit” when asked to select a provider, print the Livescan Request Form, and then book directly on our website—which will also send reminders before the appointment and integrate with Calendar Apps.

You can check the status of any of our submissions by entering the TCN at www.applicantstatus.com



Information &
Customer Care
call us toll free: 1-855-SCAN-MY5
Customer Care Line:
Monday to Friday
9:AM-6:PM